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@media print{.guide{padding:0;max-width:none}.guide video,.guide header a,.guide .download-links{display:none}.guide section{break-inside:avoid}.guide h1{font-size:32px}}
.subtle{font-size:15px;color:var(--muted);margin-top:32px;line-height:1.4}.opening .subtle{margin-top:48px}.customer-message .caption{margin-top:18px}.source-list{margin-top:38px;max-width:950px;border-top:1px solid var(--line)}.evidence-row{display:grid;grid-template-columns:190px 1fr 225px;gap:24px;align-items:baseline;padding:21px 0;border-bottom:1px solid var(--line)}.evidence-label{color:var(--deep);font-size:16px;font-weight:600}.evidence-value{font-size:21px;line-height:1.22;color:var(--ink)}.evidence-extra{font-size:13px;color:var(--muted);text-align:right;line-height:1.35}.finding-block{border-top:1px solid #c4bfb2;padding-top:28px;margin-top:42px;max-width:850px}.finding-main{font-size:32px;line-height:1.16;color:var(--ink);font-weight:400}.finding-small{font-size:19px;margin-top:14px}.warning-block{background:var(--warm);max-width:850px;margin-top:34px;padding:22px 26px;font-size:20px;color:var(--ink)}.warning-block p{font-size:18px;margin-top:7px}.handoff-note{max-width:850px;border:1px solid var(--line);padding:28px 32px;margin-top:32px}.handoff-note .note-heading{font-size:14px;color:var(--deep);font-weight:600}.handoff-note p{font-size:19px;line-height:1.36;margin-top:20px}.handoff-note .note-source{font-size:13px;color:var(--muted);border-top:1px solid var(--line);padding-top:18px;margin-top:24px}.boundary{display:grid;grid-template-columns:1fr 1fr;gap:70px;margin-top:44px;max-width:950px}.boundary>div{border-top:1px solid #c4bfb2;padding-top:20px}.boundary h2{font-size:21px;color:var(--deep);margin-bottom:24px}.boundary p{font-size:21px;line-height:1.3;color:var(--ink);margin-top:20px}.pilot-line{font-size:18px;color:var(--deep);margin-top:42px;border-top:1px solid #c4bfb2;padding-top:24px}.closing-question{font-size:29px;color:var(--ink);margin-top:32px}.proof .evidence-row{grid-template-columns:190px 1fr}.proof .evidence-extra{display:none}
@media(max-width:1050px){.evidence-row{grid-template-columns:160px 1fr 160px;gap:18px}.evidence-value{font-size:19px}}
@media(max-width:650px){.opening .subtle{margin-top:30px}.source-list{margin-top:30px}.evidence-row{grid-template-columns:1fr;gap:6px;padding:16px 0}.evidence-value{font-size:19px}.evidence-extra{text-align:left}.finding-block{margin-top:32px}.finding-main{font-size:26px}.finding-small{font-size:17px}.warning-block{padding:18px;font-size:18px}.warning-block p{font-size:16px}.handoff-note{padding:20px;margin-top:26px}.handoff-note p{font-size:17px}.boundary{grid-template-columns:1fr;gap:24px;margin-top:30px}.boundary h2{margin-bottom:12px}.boundary p{font-size:18px;margin-top:12px}.closing-question{font-size:25px}.proof .evidence-row{grid-template-columns:1fr}}
@media(min-width:651px){.source-list{margin-top:30px}.source-list .evidence-row{padding:16px 0}.source-list .evidence-value{font-size:19px}}
.story-steps{display:grid;grid-template-columns:repeat(3,1fr);gap:38px;margin-top:60px;max-width:980px}.story-steps>div{border-top:1px solid #c4bfb2;padding-top:18px}.story-steps span{font-size:14px;color:var(--deep)}.story-steps p{font-size:25px;line-height:1.2;color:var(--ink);margin-top:24px}.case-setup{display:grid;grid-template-columns:1fr 1fr;gap:60px;max-width:920px;margin-top:55px}.case-setup>div{border-top:1px solid #c4bfb2;padding-top:22px}.case-label{font-size:15px;color:var(--deep)}.case-setup p{font-size:31px;line-height:1.15;color:var(--ink);margin-top:20px}.case-setup small{display:block;font-size:17px;line-height:1.3;color:var(--body);margin-top:22px}.recap-payoff{font-size:23px;color:var(--deep);margin-top:46px;max-width:870px}.recap{margin-top:42px}
@media(max-width:650px){.story-steps{grid-template-columns:1fr;gap:20px;margin-top:32px}.story-steps>div{padding-top:12px}.story-steps p{font-size:20px;margin-top:10px}.case-setup{grid-template-columns:1fr;gap:25px;margin-top:30px}.case-setup p{font-size:25px;margin-top:12px}.case-setup small{font-size:16px;margin-top:10px}.recap-payoff{font-size:20px;margin-top:30px}}

/* October 2: a concise opening and visual case setup. */
.lifecycle h1{max-width:940px}
.ticket-lifecycle{display:grid;grid-template-columns:1fr 1fr;position:relative;margin-top:56px;row-gap:40px}
.lifecycle-endpoint{position:relative;z-index:1;width:max-content;padding:8px 14px;font-size:16px;color:var(--deep);background:var(--warm)}
.lifecycle-open{grid-column:1;grid-row:1;justify-self:start}
.lifecycle-close{grid-column:2;grid-row:1;justify-self:end}
.lifecycle-span{position:absolute;left:0;right:0;top:18px;height:1px;background:#c4bfb2}
.lifecycle-jobs{grid-column:1/-1;grid-row:2;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:30px}
.lifecycle-jobs section{padding-top:20px;border-top:1px solid var(--line)}
.lifecycle-jobs h2{font-size:24px;line-height:1.15;min-height:56px}
.lifecycle-jobs p{font-size:18px;line-height:1.4;max-width:210px;margin-top:18px;color:var(--body)}
@media(min-width:651px) and (max-width:1050px){.lifecycle-jobs{gap:20px}.lifecycle-jobs h2{font-size:21px;min-height:50px}.lifecycle-jobs p{font-size:17px}}
@media(max-width:650px){.ticket-lifecycle{grid-template-columns:1fr;row-gap:24px;margin-top:30px;padding-left:22px}.lifecycle-span{left:0;right:auto;top:18px;bottom:18px;width:1px;height:auto}.lifecycle-endpoint{font-size:14px;padding:7px 12px}.lifecycle-open{grid-column:1;grid-row:1}.lifecycle-close{grid-column:1;grid-row:3;justify-self:start}.lifecycle-jobs{grid-column:1;grid-row:2;grid-template-columns:1fr;gap:22px}.lifecycle-jobs section{border-top:0;padding-top:0}.lifecycle-jobs h2{font-size:21px;min-height:0}.lifecycle-jobs p{font-size:17px;line-height:1.3;max-width:none;margin-top:7px}}
.agenda .story-steps{margin-top:54px;gap:48px}
.agenda .subtle{margin-top:42px}
/* The investigation is the slide: retain the product frame and quiet deck controls. */
.presentation.product-slide{--demo-gap:clamp(24px,3.2svh,40px);max-width:none;padding:0 clamp(32px,4vw,80px)}
.product-slide .masthead{display:none}
.product-slide #scene{height:calc(100svh - 64px);min-height:0}
.slide.investigation-stage{position:relative;max-width:none;padding:0}
.product-frame{display:block;width:min(100%,1280px,calc((100svh - 64px - var(--demo-gap,24px) * 2) * 16 / 9));aspect-ratio:16 / 9;margin:0 auto;border:0;background:#fff}
.product-frame:not(.is-ready){visibility:hidden}
.frame-loading{position:absolute;inset:0;display:grid;place-content:center;justify-items:center;gap:20px;background:#fff;color:var(--muted);font-size:18px}
.product-slide .controls{height:64px;min-height:64px;max-width:1280px;margin:0 auto}
.investigation-controls{display:flex;align-items:center;gap:22px;padding-left:22px;border-left:1px solid var(--line)}
.investigation-play{min-width:68px;text-align:left;color:var(--ink)}
@media(max-width:650px){.presentation.product-slide{padding:0 12px}.product-slide .tools,.product-slide .controls nav,.investigation-controls{gap:10px}.investigation-controls{padding-left:10px}.investigation-play{min-width:54px}}
.scenario-contrast{display:grid;grid-template-columns:1fr 1fr;gap:80px;max-width:1000px}
.scenario-side{min-width:0}
.scenario-side h2{font-size:24px;color:var(--deep);line-height:1.15}
.setup-line{font-size:24px;line-height:1.25;color:var(--ink);margin-top:24px}
.parcel-outline{border:1px solid #c4bfb2;padding:26px;margin-top:28px;max-width:440px}
.parcel-items{display:flex;align-items:center;gap:18px}
.parcel-item{display:flex;align-items:center;justify-content:center;flex:1;min-height:90px;background:var(--warm);color:var(--ink);font-size:20px}
.parcel-plus{font-size:24px;color:var(--taupe)}
.delivery-result{display:flex;align-items:center;gap:10px;margin-top:22px;color:var(--green);font-size:16px}
.delivery-result span{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;background:var(--green-bg);border-radius:50%;font-size:14px}
.store-status{background:var(--warm);padding:32px;margin-top:24px;min-height:250px;display:flex;flex-direction:column;justify-content:center}
.store-label{font-size:16px;color:var(--deep)}
.store-value{font-size:32px;line-height:1.15;letter-spacing:-.64px;color:var(--ink);margin-top:22px}
.finding-explanation{font-size:24px;line-height:1.3;color:var(--ink);max-width:790px}
.resolution-steps{display:grid;grid-template-columns:repeat(3,1fr);gap:40px;margin-top:50px;max-width:980px}
.resolution-steps>div{border-top:1px solid #c4bfb2;padding-top:24px}
.resolution-steps h2{font-size:24px;line-height:1.2}
.resolution-steps p{font-size:18px;line-height:1.35;margin-top:18px;color:var(--body);max-width:250px}
.start-metrics{display:flex;gap:36px;margin-top:38px;font-size:18px;color:var(--body)}
.broad-start .lead{font-size:28px;line-height:1.25}
.broad-start .pilot-line{margin-top:36px}
@media(max-width:1050px){.scenario-contrast{gap:40px}.store-status{padding:26px}.store-value{font-size:28px}}
@media(max-width:650px){.agenda .story-steps{margin-top:32px;gap:24px}.agenda .subtle{margin-top:30px}.scenario-contrast{grid-template-columns:1fr;gap:32px}.scenario-side h2{font-size:21px}.setup-line{font-size:22px;margin-top:16px}.parcel-outline{padding:20px;margin-top:20px}.parcel-item{min-height:66px;font-size:18px}.delivery-result{margin-top:18px}.store-status{padding:24px;margin-top:16px;min-height:150px}.store-value{font-size:28px;margin-top:16px}.finding-explanation{font-size:21px}.resolution-steps{grid-template-columns:1fr;gap:25px;margin-top:32px}.resolution-steps>div{padding-top:18px}.resolution-steps h2{font-size:22px}.resolution-steps p{font-size:18px;margin-top:10px;max-width:none}.start-metrics{display:block;margin-top:26px}.start-metrics span{display:block;margin-top:10px}.broad-start .lead{font-size:24px}.broad-start .pilot-line{margin-top:28px}}